customer loyalty today

This is the Age of Engagement. Companies focusing on customer engagement realize a 13 percent revenue reward, compared to a 36 percent revenue penalty for those companies obstructing customer engagement.

Customer Loyalty is changing. Are you changing with it?

  • LOWEST price
  • WAITING for solutions
  • ASKS “WHAT’S IN IT FOR me?”
  • SEEKING more stuff
  • trusts marketing messages on the front OF THE BOX
  • passive recipient of brand communications
  • total value
  • creating OWN SOLUTIONS
  • ASKS “WHAT’S IN IT FOR we?”
  • SEEKING MEANINGFUL EXPERIENCES
  • LOOKS AT INGREDIENTS ON THE BACK OF THE BOX
  • ACTIVE CO-CREATORS OF CONTENT, PRODUCTS, & EXPERIENCES

BEFORE

NOW

CUSTOMER ENGAGEMENT JOURNEY

Customer engagement is all about building relationships. Capture customer data, learn from it and enage with them to provide the best customer experience.

Build strong relationships by connecting with your customers off-line, online, on social media and through their favourite device, their phone!

capture

Learn about your customers spent and behavior, through live access to easy to read reports.

learn

Great marketing campaigns are those that communicate to the right customers, the relevant offers and information.

engage

urbanbuz platform

The bottom line is that customers are in the driver’s seat now and many businesses that don’t have the technology and systems in place to support a holistic, omni-channel customer experience will be forced to take the backseat.

Forbes Magazine

UrbanBuz is the leading customer loyalty and engagement company in the MENA region. Through our digital platform and Omni-channel solution, we enable businesses across different segments to easily setup and manage their own state of the art customer loyalty and engagement program to build strong and sustainable relationships with their customers while highlighting their brand in the most cost effective way.

simple
to operate

easy
to manage

better
customer
engagement

SOME OF OUR PARTNERS

Companies of all sizes are using our platform to engage with their customers like never before using the latest innovations in mobile, social, and cloud technology.